Terms and Conditions

Payment

Payment for orders will be taken by PayPal and show up on your statement as Bonnies Oak or Bonnies Oak Garden Centre.

All prices on our website include vat and are in pounds sterling.

Delivery

We only deliver within the mainland UK.

A signature by a person over 18 will be required on delivery if there is no person to sign goods will be returned to Bonnies Oak and you will be required to re-pay delivery.

ID may be required to sign for the package.

Delivery must be made to the address where the card is registered to.

We cannot guarantee delivery times but we aim to deliver within 7 working days of receipt of your order.   

Personal Data Security

All your credit card and personal information is encrypted on a secure SSL (Secure Socket Layer) server. This protects your details from being intercepted and misused by hackers.  No credit card information is shared with Moles Garden Store or Bonnies Oak Garden Centre as all payments are processed by PayPal.

Website Terms of Use

All contents are copyright Moles Garden Store. All rights reserved. No portion of this website may be reproduced in any form, or by any means, without prior written permission from Moles Garden Store.

Faulty Goods

All of our products leave us in condition fit for the purpose for which they are intended. If you receive any of your products in a noticeably faulty condition you should deny delivery and have it returned to Bonnies Oak and contact us straight away by emailing us at sales@bonniesoak.co.uk and we will sort out a replacement/refund if not noticeable. Please notify us within 7 days.

Liability for faulty goods will not be accepted where products have not been used in accordance with the instructions.

Canceling Your Order

You have the right to cancel your order up to 7 working days following the receipt of your order, by contacting us via the following methods:

E-mail: sales@bonniesoak.co.uk 
Phone: 01279 792231

If the item(s) have not been dispatched we will cancel the order and we will refund payment in accordance with our refund policy below.

If the item(s) have been dispatched to you and we are unable to stop the delivery, you can refuse to sign for the delivery so that the item(s) are returned to us and we will refund payment in accordance with our refund policy below. 

If the item(s) have already been delivered, in order to return an item, you will have to pay a return collection charge of £20

All items must be returned in their original and undamaged packaging and outer carton, with all of the original components intact and in a dry condition.

We will not accept responsibility for items that have been left outside to get wet, damaged or stolen with no one to sign for the collection.

Refund Policy

Where a refund is deemed to be appropriate, the sum will be paid in pounds sterling and refunded via PayPal. All carriage costs are non-refundable, including the collection of returned goods.

Insurance

Bonnies Oak Garden Centre is not liable for the use or misuse of any products we sell. Nor any losses arising out of the use of any products will be accepted.